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Reasonable Adjustments Training

Cut through the confusion. Support staff with clarity and confidence.

Reasonable adjustments are one of the most misunderstood (and misapplied) parts of workplace inclusion. 

Our training bridges the gap — turning legal duties into real-world practice with the Which Means What™ framework at its core.

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This training takes the latest information on workplace reasonable adjustments, including the Equalities Act, Case Law and real world  examples for when adjustments have worked and when the haven't to help you ensure not just compliance but to give you confidence that your colleagues will get the support they need when they ask.

 Delivery Options

💻 Live Online

🧑‍🏫 In Person 

      (UK and International)

🎓 LMS-Micro-modules for

      large-scale rollout

 Who It’s For

  • HR professionals

  • Line managers

  • DEI teams

  • OH and compliance staff

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 Training Formats

  • Full-day training with deep dive case studies

 Learning Outcomes

  • Understanding what reasonable adjustments are.

  • Understanding the equalities act.

  • Learning definitions of disability.

  • How to make proportionate, effective adjustments.

  • Discussions about recent case law and what we can learn.

  • ​Discussions about why people don't want to disclose disabilities or diagnosis.

  • Using Which Means What™ to support decision-making

  • Balancing support needs with business needs

Details of our Neurodiversity training

Different learnings for different teams

Below are details of some of our reasonable adjustment training courses.

1. Understanding Reasonable Adjustments

Course aims and 
content

This session gives people the foundation they need to understand what reasonable adjustments actually are — and what they aren’t.

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We explain why these adjustments matter, how they relate to the Equality Act, and how they benefit both the individual and the organisation when done well.

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This is ideal for general staff, union reps, or anyone involved in day-to-day culture and policy.

In this session we:

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  • Break down the definition of disability in the Equality Act 2010 (Section 6)

  • Explain what ‘reasonable’ really means in law and in practice

  • Explore when adjustments are required and what makes one 'reasonable'

  • Introduce the idea of PCPs – policies, criteria or practices – and how they may disadvantage people

  • Share real case law examples and what we can learn from them

  • Show how simple, low-cost changes often make the biggest impact

2. Training for Managers, HR and Decision-Makers

Course aims and 
content

Managers and HR teams often feel stuck between policy, budget and people. This training bridges that gap.

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We cover legal obligations, Access to Work, the Equality Act, and how to balance individual needs with business realities — all through our Which Means What™ lens.

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This course is ideal for line managers, people teams, and any role involved in making or approving adjustments.

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This training includes:

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  • Practical guidance on the Equality Act: Sections 6, 15, 23 and 27

  • Real-life tribunal cases and how to learn from them

  • Deep dive into Access to Work and Occupational Health collaboration

  • How to assess what is proportionate, effective and sustainable

  • Understanding business risk and legal exposure from failing to act

  • Common pitfalls: delays, one-size-fits-all thinking, and low-cost oversights

3. Support for Employees and Teams

Course aims and 
content

Reasonable adjustments don’t just affect the person making the request — they impact teams, roles, and culture.

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This session gives employees a voice and builds shared understanding across teams, helping to create environments where asking for adjustments feels safe, and responding to them feels supported.

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In this session we:

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  • Explore why many people choose not to disclose conditions or diagnoses

  • Talk about fear, stigma and vulnerability in asking for adjustments

  • Offer tips for colleagues supporting each other

  • Show how transparency and communication can ease tensions

  • Clarify what’s private, what’s public and how to set boundaries respectfully

  • Share examples of what worked (and didn’t) in other organisations

4. Tools and Frameworks: Which Means What™

Course aims and 
content

This is where we turn theory into action. Our Which Means What™ tool is a practical framework that helps organisations move beyond generic advice.

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It helps decision-makers understand why an adjustment is needed, what challenge it addresses, and how to implement it in a way that works for everyone.

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In this session we:

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  • Break down generic requests (e.g. “flexible working”) into specific, functional needs

  • Offer a repeatable framework to support better decision-making

  • Help teams balance the needs of the individual with the team and business

  • Support confidence in making (and refusing) requests fairly

  • Provide a worksheet to take away and use in real conversations

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